Your AI agents are only as good as what they know. AI Knowledge Bases let you train Voice AI, Conversation AI, Ask AI, and custom Agent Studio agents on your own business content, so their answers reflect your actual products, policies, and processes instead of generic information.
You can build a knowledge base from several sources:
- A web crawler that reads pages from your website or help center and pulls in their content automatically
- A Google Drive integration that imports documents directly from your Drive folders
- Tables, for structured reference data like pricing sheets, service areas, or product specs that an agent can look up precisely rather than guess at
Once content is added, it's indexed and made available to any agent you connect the knowledge base to, so updates in one place can improve answers across every channel, phone, chat, and Ask AI, at once. Source URLs can also be set to auto-refresh, so your knowledge base stays current as your website or documents change without you needing to re-upload anything manually.
To build a knowledge base, go to AI Employee -> Knowledge Bases, add your sources (web pages, Drive files, or tables), and attach the knowledge base to the agents that should use it.