Voice AI is an AI-powered voice agent that answers your business phone line around the clock, so no call ever goes to voicemail, including nights, weekends, and holidays.
When a call comes in, Voice AI picks up immediately and has a natural, spoken conversation with the caller. It can:
- Answer frequently asked questions about your business, hours, and services
- Qualify leads by asking the questions your sales team would ask
- Book appointments directly onto your calendar based on real-time availability
- Capture caller details, name, phone number, reason for calling, straight into a contact record in your CRM
- Transfer the call to a live team member when a human is needed, along with a summary of the conversation
- Send a follow-up SMS during or after the call, such as a booking confirmation or a link
- Trigger workflows, so a finished call can kick off automation like a follow-up sequence or internal notification
Because every call is logged with a recording, transcript, and outcome, you always have a full record of what was discussed and what was decided, nothing gets lost between the call and your CRM.
To turn it on, go to AI Employee -> Voice AI, connect a phone number, write your agent's prompt and goals, and publish it. From there you can layer in outbound calling, custom actions, and multi-language support.