If your Toll-Free verification request fails for eligible reasons, you can correct and resubmit your request. For a full list of eligible rejection reasons see below.
If eligible, you can resubmit your Toll-Free verification after correcting the identified content violation.
Toll-Free verification submissions that are eligible for resubmission will be left in a Pending state while waiting for the requested information. If no response is received within 7 days, the submissions will expire and you will have to submit a new submission.
Rejection types eligible for resubmission
Each of the below rejection codes is eligible for resubmission. To resolve these issues, please take the corrective action(s) outlined in the table below, and then re-submit your Toll-Free Verification request with the updated information.
| Error Code | Rejection category | Rejection reason | Correction needed |
|---|---|---|---|
| 30448 | Content Violation SHAFT Alcohol with no robust age gate Eligible for Resubmission with robust age gate | Age gate on site or in submission was similar to:“Are you 18/21+” Click Yes or No | Changing the Age gate to be collecting the Birthday in the form of Month/Day/Year.Example: Please Enter Your Birthday: MM/DD/YYYY |
| 30448 | Campaign Violation Age Gate Not Present / Not Acceptable Eligible for Resubmission with Robust Age Gate implemented | Age gate on site or in submission was similar to:“Are you 18/21+” Click Yes or No | Changing the Age gate to be collecting the Birthday in the form of Month/Day/Year.Example: Please Enter Your Birthday: MM/DD/YYYY |
| 30449 | High Risk Public URL Shortener correct to branded url domain | Link is a free public domain link associated with high abuse rates | Update link to show brand or paste full unshortened link to website |
| 30449 | High Risk Non-secured URL correct to https:// | Rejected for insecure URL in message contents only secure urls may be sent via A2P | Adding the https protocol |
| 30445 | Invalid Information Can't Verify Business Information Correct Business Information / Address / Contact / URL Eligible for Resubmission | Business information could not be verified, was not provided, is not valid | Provide the end user business information in all fields |
| 30445 | Invalid Information Can't Validate URL Website is not accessible / not available Eligible for Resubmission | Corporate URL/Website provided did not resolve, is not yet live, says “Coming Soon”, password protected, etc | Ensure the Corporate URL/Website is live, working, and publicly accessible |
| 30445 | Invalid Information ISV Contact Information Provided, Need Assigned End User Eligible for Resubmission | Business information provided is an ISV or not the end user that will be sending out SMS content | Providing the end-user business name, address, first and last name contact, email address, and URL that will be directly engaging with the SMS subscriber/mobile handset |
| 30446 | Opt-in Not sufficient for campaign type Express Consent Required Eligible for Resubmission | Use case is Marketing/Promotional, but Express consent is not collected | Express Consent is specifically gaining approval from the handset end user to receive marketing messaging. This approval cannot be part of a transaction, terms of service, or privacy policy. It must be a stand alone approval. |
| 30446 | Opt-in Consent for messaging is a requirement for service Eligibl |