The Toll-Free Messaging Verification process allows Luubu Phone customers to send more important business messages, and make sure your customers see them. Our users who adhere to their stated use case and all applicable rules (including LC Messaging policy) should see greatly reduced message filtering on Toll-Free traffic towards all major networks in the US and Canada. To help aid customers in the Toll-Free registration process, we have created this comprehensive guide.
Who needs to verify?
Toll-Free Verification is required for sending messages over Toll-Free phone numbers to the US and Canada. Users who don't verify will be blocked from sending any messages over Toll-Free numbers beginning on November 8, We recommend all users submit their registration as soon as possible to avoid delays in processing, and verification. For more information, see What happens if I don't complete Verification.
Verification process
Follow these steps to get started:
Go to the Manage Numbers page (only visible for agency admins and users) Keep in mind you’ll experience verification delays if you omit any information.
Click on Phone Numbers
Click on Phone Numbers
Click on Number Info
Click on Number Info
Click on Start Registration
Click on Start Registration
Fill out the details here:
Click on Please Input
Click on Step 2/3 Business location…
Use Case Description example We send appointment confirmations, message notifications, and offers for chiropractic adjustments to existing patients or new patients who have opted in to receive SMS notifications. The communications are sent via in-person POS, website forms, or webchat. End users opt in through a form on the website: https://www.abccompany.com/contact-us, via the website chat widget, and also through our POS system at our office, with consent language similar to that on our website.
Message Content exampleDavid, it's Kate from ABC Company. Thanks for opting in to receive SMS notifications. I just saved a time for you on Thursday, June 15, 2023, at 4:00 PM, and I'll see you then! If anything changes, just let me know. If you need to opt out, reply STOP.
Click on Step 3/3 Messaging use case…
Opt-In Workflow Image URLs example:
The link you attached needs to reflect where customers consent to receive further messages from you.
It has to reflect SMS language and not have it hidden in the Privacy policy or terms and conditions. You can check the requirements of the opt-in here: Luubu Phone Messaging Policy.
This is highly important to avoid any rejection from the carrier since they are asking for proof of opt-in. Two examples of the Opt-in here:
You need to specifically put a disclaimer like "By submitting this form, you consent to receive marketing and promotional SMS messages from [Your Company Name]. Message frequency may vary. Reply "STOP" to unsubscribe. Standard message and data rates may apply. Your information will be handled in accordance with our Privacy Policy."
Once submitted to the telephony channel, the verification process can take 2-3 weeks to complete. During this time, your Phone Numbers are moved to a ‘In Review’ state that removes the messaging limits while we review your submission. In Review status no actions is required
Verification processing
Upon receipt of your submission, carriers review and process your verification request. Please allow approximately 2-3 weeks for this process.
At this point, we will automatically move the nu