Number pools are a great way to track the calls driven by paid campaigns. Using number pools, you can attribute call-tracking conversations based on specific phone numbers being shown to leads that land on designated landing pages and websites. These numbers(s) are only displayed on specific pages and are only shown to leads who take a specific course of action. They’re also known as “call tracking codes,” but we call them “number pools.”
In this article, we’ll go over how to set up number pools so you can start collecting data about your visitors.
Covered in this article:
How to set up number pools for call tracking
How To Test Number Swapping
How To Set Up Keyword Tracking
To swap numbers in a button:
Group ID
FAQs
Why must we set up number pools to track calls?
How to set up number pools for call tracking
Update: We can't enter gclid in the URL to imitate Google ads now. It should be from the actual Google ads.
Please Note:
Click on Settings.
Click on Phone Numbers.
Add Number Pool
Click "Add Number Pool."You can find it under the "Add Number" dropdown menu located at the right side of the page.
Visitors Activity
Since we are creating a number pool for call tracking purpose, we will select "Visitors Activity"option.
From this list, Select which visitors you want to track. Once you pick, Click on Next: Create Pool
We recommend tracking All visitors.
Note : If you select PPC search, the number on the website will only switch when the visitors are landing from a paid ad.
Number Name
In this field, you can name your tracking number.
Pool Size
Each number pool has minimum 4 tracking numbers in it. You can decide the size of the pool depending on the volume of your calls. More the volume, more tracking numbers will be needed.
Forwarding Number
Here you can enter the main business number or the number where you would like to receive calls whenever the callers dial the tracking number.
Note: You cannot use a LC phone number as your forwarding number, as this will create a looping issue. Be sure to use a different external number to avoid call routing problems.
Swapping Number
Input the phone number you would like the system to update on your website. It can either be the same number as the forwarding number you have set in the previous step or you can uncheck the box to provide a different number.
By checking this box, you acknowledge that you are purchasing 4 new phone number to add to your number pool.
Once you fill out all information, Click on Next: Choose Numbers.
When creating a tracking numbers, You have the option to choose Phone number(s)local to the area code, a toll free number or numbers from any given area code.
Local Number
When you select local number, you will be shown 4 different phone numbers local to the phone number you have set as a "Forwarding Number" in the beginning of this process.
Toll-free numbers
Second options gives you the ability to choose toll free numbers for your number pool. you can go for this option when there are no numbers available in your desired area code.
To se the available toll-free numbers, Choose the area code from the dropdown menu.
Numbers from any given area code
If you are open to choose a phone number from a different region, just type the area code and click "Check Availability"and you will see the available phone numbers in a few seconds.
If you have created a tracking number from any of the 3 methods above, Lets go to the next steps. Click "Next : Number Features."
Whisper Message
When you receive a call, you will hear this message. If you set the whisper message as "Call from (Source)" then the whisper message will be something like "Call from a ad campaign." The caller cannot hear this message. This is only for you as a CRM user to hear.
Call recording
Here you can use the check box to allow the system to record the calls and also customize the message the caller should