Custom Dispositions on Calls on the Luubu Phone System

Overview

The Call Disposition feature helps you capture the business outcome at the end of each call and take the right next steps, all within your dialer.

After completing a call, you can now select a disposition (the outcome of the call) such as Interested, Requested appointment, or Not interested. These dispositions can be used to track call outcomes and save time by triggering workflows.

Why This Matters

By using Call Dispositions, you can:

Save time on manual tracking and follow-ups

Trigger workflows instantly (e.g., send an SMS, add to a campaign, schedule a callback)

Analyze call outcomes more effectively in Call Reporting

How to Add Custom Dispositions in Luubu

Default Dispositions

By default, every account starts withpreset dispositions for visibility and ease of use. Admins can add or modify these.

Creating & Editing Dispositions

Only sub-account admins can create, edit, or delete dispositions.

You can have up to 10 dispositions per sub-account.

To set up:

Go to Sub-account Settings → Phone System → Voice → Call Dispositions

Edit the existing ones or add new ones

How It Works

When a call ends in the web dialer, you’ll see up to 10call dispositions to choose from, for example, Follow Up or Requested Appointment.

You simply select the appropriate one to log the outcome.

Connecting to Workflows

Head to Automation

Add a trigger: Call Details

Select the filter Custom Disposition

Choose one or more dispositions to automate your desired follow-up actions

Your chosen disposition can automatically trigger workflows such as:

Sending a follow-up SMS or email

Scheduling an appointment

Adding the contact to a specific pipeline or campaign

Using Dispositions in Reporting

Reporting

All selected dispositions are stored and can be viewed in:

Reporting → Call Reporting

This lets you track patterns like call outcomes per user or team performance.

In Call Reporting table, you’ll now see a new column for Call Disposition.

You can also use it as a filter to analyze performance by disposition , for example, how many calls resulted in “Requested Callback”.

Custom Dispositions on Mobile

Custom Dispositions are now fully supported on mobile, making it easy to log clear call outcomes and trigger next steps instantly, right from your phone. This feature is live across Luubu, andmobile apps on both iOS and Android.

What's New

Call End Screen Support

Select a disposition immediately when a call ends or from the post-call view, no desktop required.

Single Disposition per Call

Log one definitive outcome (e.g., Follow Up, Qualified) to ensure clean data and consistent reporting.

Workflow-Ready

Use the Custom Disposition filter in workflows to automatically trigger follow-ups, tasks, pipeline movements, and more.

Mobile-Specific Notes

Sub-Account Matching Required

Dispositions only appear when the selected sub-account matches the call’s location. Since mobile apps can receive calls across multiple sub-accounts, cross-sub-account dispositions are not supported. Use the Switch option if needed.

Supported Call Types

Call Dispositions work for:

Allcalls made or received via the web or mobile app

Not supported for:

Calls answered via personal number or desk phone

Limitations

Only one disposition per call

Maximum 10 dispositions per account

Sub-dispositions (nested outcomes) are not available

Multiple selections are not supported

Migration Note: Call Status → Call Disposition

If you were previously using Call Status in the Power Dialer (Manual Actions):

The manual call status selection option has been replaced by Call Disposition

Existing workflows using “Call Status” triggers should be updated to use the Custom Disposition filterinCall Details Trigger instead

Your older data will remain visible, but new automations should use the new system

Permissions

FAQs

Q: What if I don’