WhatsApp FAQs

Q. Can I use my existing WhatsApp number for the WhatsApp Business Platform?

Yes, you can use a phone number that is already associated with a WhatsApp Messenger or WhatsApp Business Account.

Q. Failed to send a message because this user's phone number is part of an experiment

Starting June 14, 2023, roughly 1% of WhatsApp users will not receive marketing template messages from any business unless one of the following conditions is met:

a customer service window exists between the customer and the business

an open marketing conversation exists between the customer and the business

an open free-entry point conversation exists between the customer and the business

If you send a marketing template message to a customer who is part of the experiment group, your message will not be sent and you will not be billed for it since no conversation was created

Q. What steps do I need to take to use my existing WhatsApp number?

To use your existing number, you need to delete the existing WhatsApp account associated with that number. Follow these steps:

Open WhatsApp.

Go to Settings Account Delete my account. For more information, refer to the guide on how to Migrate an Existing WhatsApp Number to a Business Account.

Q. Can I use my number on both the WhatsApp Business Platform and the WhatsApp Business App simultaneously?

Yes, with the WhatsApp Coexistence feature, you can use your WhatsApp number on both the WhatsApp Business Platform and the WhatsApp Business App at the same time.

Q4: Will I lose my data after migrating my WhatsApp number to the WhatsApp Business Platform?

Yes, you will lose all data associated with WhatsApp after migration. Meta does not allow data transfers between the platforms. It is highly recommended to take a backup of your data before proceeding with the migration.

Q5: How do I backup my data before migrating my WhatsApp number?

To backup your data:

Open WhatsApp.

Go to Settings Chats Chat backup.

Follow the prompts to back up your data to your preferred location (e.g., Google Drive or iCloud).

Q. What are the benefits of verifying my Facebook Business Manager account?

Once Meta verifies your Facebook Business Manager account, you can initiate unlimited business conversations on WhatsApp.

Q. What can I do if my Facebook Business Manager account is not yet verified?

While your verification is pending, you can:

Initiate up to 250 business conversations in a 24-hour rolling window.

Respond to customer-initiated conversations without any restrictions.

Have two WhatsApp business numbers in an unverified Facebook Business Manager account.

Q. What happens if my business verification is unsuccessful?

If your business verification is unsuccessful, you can continue using your WhatsApp business number with the restrictions mentioned (i.e., 25