Troubleshooting Guide: Connecting Your Domain

This guide will help you resolve common errors when connecting your domain to your platform. Follow the steps below to troubleshoot issues related to DNS records and domain conflicts.

Record Conflicts: Multiple A Records

What is an A Record?

An A record links your domain name to an IP address. It directs visitors to the correct server where your website is hosted.

When This Happens

If your domain has multiple A records, the system gets confused about which IP address to use. This can cause issues with your website loading correctly.

Solution

Log in to your domain registrar’s DNS settings (e.g., GoDaddy, Namecheap, Cloudflare).

Find the DNS settings for your domain.

Look for A records like @ or yourdomain.com that point to an IP address.

@ refers to your root domain (e.g., yourdomain.com).

Delete any A records that map your domain or subdomains (e.g., www.yourdomain.com) to an IP address.

Save changes and wait 1-2 minutes for them to take effect.

Reconnect your domain to your platform.

AAAA Record Conflict

What is an AAAA Record?

An AAAA record is similar to an A record but is used for IPv6 addresses, which are a newer version of IP addresses.

When This Happens

The platform detects an AAAA record for your domain.

The system only allows IPv4 records. If an AAAA record (IPv6) is present, it conflicts with system requirements, preventing proper domain connection.

Solution

Log in to your domain registrar’s DNS management panel.

Locate the AAAA record (usually labeled as AAAA or IPv6).

Delete the AAAA record.

Save changes and wait 1-2 minutes.

Reconnect your domain to your platform.

Important Note for Cloudflare Users

In Cloudflare, even if the proxy is turned ON for A records (orange cloud), DNS resolution tools may still show an AAAA record. This could be:

A visual artifact (not an actual record you've added), due to how Cloudflare handles proxied traffic, or

An actual AAAA record conflict if the record was manually created or exists in your DNS zone

You must verify within the DNS Records section in Clouflare whether the AAAA records truly exists. If it does, process to delete it.

CAA Record Conflict

What is a CAA Record?

A CAA (Certificate Authority Authorization) record specifies which Certificate Authorities (CAs) can issue SSL certificates for your domain. This adds an extra layer of security by restricting certificate issuance to authorized providers.

When This Happens

If a CAA record exists but does not include the required value (pki.goog), the platform cannot issue an SSL certificate for your domain.

Solution

Recommended (For Most Users)

Log in to your domain registrar’s DNS management panel.

Locate the CAA record (usually labeled as CAA).

Delete the CAA record.

Save changes and wait 1-2 minutes.

Reconnect your domain to your platform.

Advanced Users (Modify Instead of Deleting)

If you prefer to retain a CAA record but need to authorize the platform, add the following value to your existing CAA record:

pki.goog

This allows the platform to issue SSL certificates for your domain without removing other security settings.

DNS Records Do Not Match

What Does This Mean?

This error occurs when the DNS settings for your domain do not align with the platform’s requirements. This could be due to:

Conflicting records

Incorrect configurations

Your domain being connected to another service

When This Happens

The DNS settings may not be configured correctly.

Even if DNS settings are correct