In this article
Record Conflicts: Multiple A Records What is an A Record? When This Happens Solution AAAA Record Conflict What is an AAAA Record? When This Happens Solution CAA Record Conflict What is a CAA Record?This guide will help you resolve common errors when connecting your domain to your platform. Follow the steps below to troubleshoot issues related to DNS records and domain conflicts.
Record Conflicts: Multiple A Records
What is an A Record?
An A record links your domain name to an IP address. It directs visitors to the correct server where your website is hosted.
When This Happens
If your domain has multiple A records, the system gets confused about which IP address to use. This can cause issues with your website loading correctly.
Solution
Log in to your domain registrar’s DNS settings (e.g., GoDaddy, Namecheap, Cloudflare).
Find the DNS settings for your domain.
Look for A records like @ or yourdomain.com that point to an IP address.
@ refers to your root domain (e.g., yourdomain.com).
Delete any A records that map your domain or subdomains (e.g., www.yourdomain.com) to an IP address.
Save changes and wait 1-2 minutes for them to take effect.
Reconnect your domain to your platform.
AAAA Record Conflict
What is an AAAA Record?
An AAAA record is similar to an A record but is used for IPv6 addresses, which are a newer version of IP addresses.
When This Happens
The platform detects an AAAA record for your domain.
The system only allows IPv4 records. If an AAAA record (IPv6) is present, it conflicts with system requirements, preventing proper domain connection.
Solution
Log in to your domain registrar’s DNS management panel.
Locate the AAAA record (usually labeled as AAAA or IPv6).
Delete the AAAA record.
Save changes and wait 1-2 minutes.
Reconnect your domain to your platform.
Important Note (for GoDaddy Users)
If your domain is registered with GoDaddy, ensure that DNS Proxy (also known as DNSSEC or DNS protection) is turned off. GoDaddy's proxy can automatically regenerate AAAA records or interfere with changes. Disabling the proxy ensures your DNS updates take effect properly. Learn more about how to do that HERE.
CAA Record Conflict
What is a CAA Record?
A CAA (Certificate Authority Authorization) record specifies which Certificate Authorities (CAs) can issue SSL certificates for your domain. This adds an extra layer of security by restricting certificate issuance to authorized providers.
When This Happens
If a CAA record exists but does not include the required value (pki.goog), the platform cannot issue an SSL certificate for your domain.
Solution
Recommended (For Most Users)
Log in to your domain registrar’s DNS management panel.
Locate the CAA record (usually labeled as CAA).
Delete the CAA record.
Save changes and wait 1-2 minutes.
Reconnect your domain to your platform.
Advanced Users (Modify Instead of Deleting)
If you prefer to retain a CAA record but need to authorize the platform, add the following value to your existing CAA record:
pki.goog
This allows the platform to issue SSL certificates for your domain without removing other security settings.
DNS Records Do Not Match
What Does This Mean?
This error occurs when the DNS settings for your domain do not align with the platform’s requirements. This could be due to:
Conflicting records
Incorrect configurations
Your domain being connected to another service
When This Happens
The DNS settings may not be configured correctly.
Even if DNS settings are correct, propagation delays can occur. Wait a few minutes for changes to reflect.
Solution
Verify DNS Reco