Introduction to Multiple Knowledge Bases in Conversation AI

Step 2: Create a New Knowledge Base

Click on “Create Knowledge Base.”

Enter a name for your new knowledge base—for internal reference.

Click “Save & Continue.”

✅ You can create up to 15 knowledge bases in total.

Step 3: Train the Knowledge Base

Once created, you can train your knowledge base in two ways:

Via URLs: Add relevant links for the bot to learn from.

Via FAQs: Manually enter questions and answers.

The training process remain same as previous version

? Note: File uploads for training are coming soon!

Step 4: Attach Knowledge Base(s) to an AI Bot

Go to the Conversation AI Bot section.

Access the bot training and navigate to Knowledge Base dropdown.

Choose up to 7 knowledge bases to train that bot.

Step 5: View and Manage Assigned Knowledge Bases

Assigned KBs appear as tabs within the bot settings.

You can also create a new knowledge base on the fly by clicking “Create New.”

Final Notes

This feature gives you granular control over how your AI bots are trained and respond—improving accuracy, relevance, and manageability across different use cases or clients.

If you're managing bots for multiple businesses or departments, Multiple Knowledge Bases is a game changer.