This feature allows users to associate multiple contacts with one another using custom labels. This is particularly useful for businesses that need to manage relationships between contacts, such as family members or business associates. If you are looking to streamline communication and data organization for linked contacts, the information below will guide you through the key functionalities, benefits, and how to effectively use this feature.
Feature 1 Creating Associations
Users can associate two or more contacts by using custom labels. This functionality is accessible in the contact details page by selecting the “Associate Contact” option. Supported labels include relationships such as “Parent,” “Spouse,” “Business Partner,” etc.
How to Create Associations:
Navigate to Settings Objects Contacts.
Click on "Create Association"
Create a custom single label (e.g., Partner, Spouse) or Pair of labels (e.g. Husband Wife, Manager Employee) and click on Save
The association label is now created.
The association label can be edited or deleted by clicking on the kebab (3 dots) menu on the right
Feature 2 Linking and Viewing Linked Contacts
Once contacts are linked, you can view associated contacts and the labels used for association. Linked contacts will be displayed in the contact details page under a dedicated section.
How to View Linked Contacts:
Open a contact's detail view and in the right panel, go to "Associations" option
Click on "Add" near Contacts to start associating a new contact.
Select the contact and add labels for associating the two. You can select one or multiple labels.
The associated contact starts becoming visible in the right panel.
The other contact also starts reflecting the paring at the other end.